Refund & Return Policy at Viet Natural LLC

At Viet Natural LLC, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please review our Refund & Return Policy to ensure a smooth process for returns, exchanges, and refunds.

1. General Information

We strive to provide high-quality beauty and wellness products. If you are unsatisfied with your order, we offer a 30-day return policy for eligible items. Please review the conditions below before initiating a return.

2. Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

✔ Unused & Unopened: The product must be in its original condition, unopened, and unused.
✔ Original Packaging: All packaging, including boxes and accessories, must be included.
✔ Return Window: You must request a return within 30 days of receiving your order.
✔ Proof of Purchase: A valid order confirmation or receipt is required.

3. Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

🚫 Personal care & hygiene products (e.g., skincare, makeup, haircare)
🚫 Opened or used items (unless defective)
🚫 Custom or personalized products
🚫 Final sale or clearance items

If you receive a defective or damaged product, please contact us immediately for assistance.

4. How to Initiate a Return

If your order meets the return criteria, follow these steps:

1️⃣ Contact Us: Email admin@vietnatural.com or call 1 (307) 428-1174 to request a return authorization.
2️⃣ Receive Return Authorization: We will provide a Return Authorization Number (RAN) and return instructions.
3️⃣ Package the Item: Securely package the product in its original packaging.
4️⃣ Ship the Return: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service.
5️⃣ Send to Provided Address: The return address will be shared in your return authorization email.

5. Refund Process

Once we receive your return, we will process your refund in 3 simple steps:

🔍 Inspection: We will inspect the returned item to ensure it meets the return conditions.
💰 Refund Issuance: If approved, your refund will be issued to the original payment method.
⏳ Processing Time: Refunds typically take 7-10 business days, depending on your bank.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps:

📩 Contact Us Within 7 Days: Email admin@vietnatural.com or call 1 (307) 428-1174.
📸 Provide Proof: Send photos of the damage/defect for assessment.
📦 Return & Refund: We will provide a prepaid shipping label, and once we receive the return, we will issue a full refund or send a replacement based on your preference.

8. Shipping Charges

🚚 Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
🚫 Non-Refundable Shipping Fees: Original shipping charges are non-refundable, unless the return is due to our mistake.

9. Contact Us

If you have any questions or need further assistance, our team is happy to help!

📍 Viet Natural LLC
📧 Email: admin@vietnatural.com
📞 Phone: 1 (307) 428-1174
🌐 Website: https://vietnatural.shop/

Thank you for shopping with Viet Natural LLC! We appreciate your trust and look forward to serving you again. 💖✨