Frequently Asked Questions (FAQ) – Viet Natural LLC

1. About Viet Natural LLC

What is Viet Natural LLC?

Viet Natural LLC is a beauty and personal care brand that offers high-quality lip products, makeup tools, brow products, face cosmetics, blush, eye makeup, hair care, wellness, and bath & body essentials.

Where is Viet Natural LLC located?

Our company is based in Sheridan, WY, USA. However, we operate as an online store, making shopping convenient for customers worldwide.

2. Orders & Shipping

How can I place an order?

Simply browse our website https://vietnatural.shop/, add your favorite products to the cart, and proceed to checkout.

Do you offer international shipping?

Yes! We ship worldwide. Shipping rates and delivery times vary depending on your location.

How long does shipping take?

• US Orders: Typically 3-7 business days.
• International Orders: May take 7-20 business days, depending on customs and local postal services.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment’s progress.

3. Returns & Refunds

What is your return policy?

We offer a 14-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact us at admin@vietnatural.com for assistance.

Can I get a refund?

Refunds are available for eligible returns. Please allow 5-10 business days for the refund to be processed.

What if I receive a damaged or incorrect item?

If you receive a damaged or wrong item, please email us at admin@vietnatural.com with photos, and we will resolve the issue promptly.

4. Payments & Discounts

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and other major credit cards.

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media for exclusive deals, discounts, and special promotions.

5. Products & Ingredients

Are your products cruelty-free?

Yes! We are committed to cruelty-free beauty and do not test on animals.

Are your products suitable for sensitive skin?

Most of our products are formulated with skin-friendly ingredients. If you have specific concerns, please check the ingredient list on each product page or contact us for recommendations.

6. Contact Us

Still have questions? We’re happy to help!

📧 Email: admin@vietnatural.com
📞 Phone: 1 (307) 428-1174
🌐 Website: https://vietnatural.shop/

Thank you for choosing Viet Natural LLC – where beauty meets care! 💖✨